Customer Services-Sunshine Machinery (Shanghai) Co., Ltd.

From Concept to Commissioning We Deliver More Than Machines

Complete turnkey engineering services for juice, puree, beverage, and dairy processing lines. We take full responsibility — from process design and equipment manufacturing to installation, commissioning, and ongoing support.

Customer Services

We don't just deliver a line and walk away. We stay with you — through the first production run, through the first season, and through every season after that. Our engineers return for annual pre-season visits to check your equipment, recommend upgrades, and ensure your line continues to perform at its best.

This is what we mean by integrated service: pre-sale, in-sale, and after-sale — not as separate stages, but as one continuous partnership.

Pre-Sale

We start with understanding your product, not our catalog.

What we do:

· Analyze your project requirements, target product specifications, and local operating conditions
· Assess your investment budget and provide rationalized, cost-effective design options
· Plan for sustainable development and future scalability
· Provide plant layout recommendations and utility requirements planning

In-Sale

We keep you informed and involved at every stage.

What we do:

· Custom equipment design and fabrication to your exact needs
· Regular progress updates and close communication throughout manufacturing
· Guidance on building planning, auxiliary facilities, and infrastructure preparation
· Quality inspection before delivery to ensure every component meets specifications

Maintenance

- Provide maintenance services such as spare parts replacement and regular inspections.
- Respond quickly to on-site failures and offer remote diagnosis and repair services.
- Upgrade and modernize old equipment.
Accessories

If specific machines or equipment are used in the processing of fruits and vegetables, the manufacturer may provide the accessories or spare parts for these devices to ensure that the customers can continue production.
Installation

- Provide on-site guidance for equipment installation, commissioning and operation.
- Offer professional equipment operation training to customer operators.
- Teach skills for equipment maintenance and servicing.